It was a good experience when I had no other alternative. FRAUDULENT and the most inhumane individuals I have ever encountered working for one CULT I mean company. Hours: Mon-Fri 7am-7pm CST, Sat 7am-5pm CST. Direct your payment to P.O. }, Loans made or arranged pursuant to a California Finance Lenders Law license. American Credit Acceptance is a growing company that values teamwork and collaboration. Funding. Do you think you would be a good fit for that type of environment? Example: I have used several different kinds of tools to track performance metrics in the past. I was approved and pay on time. We require contact information to ensure our reviewers are real. It also allows me to get feedback on my own performance as a leader.. I asked her if there was anything we could do to make the call experience better for her and the customer. Ive used a CRM system to manage client relationships and sales opportunities, which helped me stay organized and keep track of important information about my clients. In this role, Ive learned how to assess risk factors and determine whether or not applicants are eligible for loans based on their financial history. Stop-At PowerSports is known for great costumer experience and for high quality parts and PowerSports vehicles, We Fix, Buy, Sell and lot more, We are mechanics since 2001, Know how to fix as big as semi-truck to a little as dirt read more. 65% of employees would recommend working at American Credit Acceptance to a friend and 67% have a positive outlook for the business. Ive been very lucky to with these people. What led you to apply for this position at American Credit Acceptance? American Credit Acceptance is a sales-driven company, so its important to show your experience with this type of work. Kimberly. From a customer's point of view, the company has partnerships with approximately 3500 dealers across the USA. Box 551888, Detroit, MI 48255-1888. Similar to customer reviews, it is often difficult to get genuine feedback for a number of reasons. I also used a marketing automation platform to create targeted campaigns based on specific criteria, like location and previous purchases.. This is absolutely the worst decision that I couldve ever made. 3.8. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Customer Service: (866) 202-6916. Spartanburg, SC 29302 (Converse Heights area) $40K - $50.7K a year (Estimated) Full-time. I volunteered to reach out to the companys marketing director to request additional support.. Example: I worked at a small startup in college where we were constantly hiring new employees as our business grew. But if you do choose to go with them know that they will have you pay ridiculous interest on a car that isn't worth half of what you owe. position: absolute; 2016 - Service Specialist . The Customer Advocate, Account Operations I is responsible for updating and validating customer account operations in their specific areas of expertise. . What do you think is the most important quality for an underwriter? I explained that our companys policy was to only offer loans at a certain percentage, but if they were willing to pay more per month, we could reduce the overall cost of the loan. 1.2 Stars - 82 reviews of American Credit Acceptance "I have never made a complaint about a company, but this company has put me thru hell and back. BBB reports on known marketplace practices. Monday Friday 8 AM 10 PM EST Saturday 8 AM 5 PM EST Sunday Closed. It is informally preferable from their point of view to give an individual customer a visibly way now and then in order to maintain payments on the loan, rather than have customers missed payments go quiet and having to start repossession. Thank you ACA. Monday Friday 8 AM 10 PM EST Box 965 Chadds Ford, PA 19317. American Credit Acceptance Corp Contact Information. What companies like American Credit Acceptance really dont like is when a customer misses a payment and then go silent. Information is displayed first and foremost for the benefit of consumers. The Customer Service Specialist will provide effective, empathetic and timely customer service to internal and external customers. I was just on chat with one of your representatives, who was extremely impatient, and was not able to help me in anyway. After five years I only have good things to say. Flagship Credit Acceptance P.O. Customer Service: (866) 202-6916. Sunday Closed. .blue-bg { They dont care and after never having any problems until now this is very disappointing. Auto Credit Car Loans How To Get Best Deals. 13 days ago. Monday to Friday. Customers ; Login to Customer Portal. 229 reviews. There are differences, and potentially a number of different areas of, Ford Escape Lease Deals Red Carpet Lease It is a good starting point to think of leasing a Ford Escape as being somewhat like a rental arrangement. I was not near my house today, and someone, $$ cash for junk cars $$ No titles needed 7 days a week pick up Call or text, Tired of waiting in line at the auto repair shop and wasting precious time out of, Im offering mobile auto repair services in Greenville SC and surrounding areas 1st. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. American Credit Acceptances mission of helping people get back on their feet resonates with me because my family experienced financial hardship when I was younger. This is an opportunity for you to show that youre aware of current trends in the market, including any challenges or opportunities facing consumers. 9.0 miles away from American Credit Acceptance. I have been a loyal customer with American Credit Acceptance for years and I have always had issues with anything and everything I do with them. Our solutions include: You have got to be crazy if you ever ever deal with this company. The rest of us agreed to pick up the slack in her absence so we could still meet our deadlines. Box 3807 Coppell, TX 75019. We're dedicated to empowering the emerging credit consumer to purchase reliable and affordable transportation. BBB Business Profiles may not be reproduced for sales or promotional purposes. Now I have late fees for my rent and cant even pay the rent until the 12 th . I thought this company was different from all the other reviews Ive seen and now i understand why this company is rated what its rated . Compare. Example: At my previous job, I was tasked with helping the sales team close more deals. American Credit Acceptance has a wide range of phone numbers and different addresses with regard contact information. Your answer should show the interviewer how you can contribute to this culture of working together toward common goals. Saturday 8 AM 5 PM EST When was a time where you were able to build strong relationships with coworkers? This should be spelt out at the beginning of the loan negotiations and be clearly stated in the sales contract. Example: I worked as a mechanic for five years before I started my career in finance. Who are North American Credit Services 's competitors? Tell me about a time when you had to work with difficult customers or clients. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. Payoff checks should be sent to the address below. Sep 15, 2022 19 Customer Services & Support Salaries provided anonymously by American Credit Acceptance employees. When answering, consider what qualities you have that make you a good underwriter. 2 7. To visit the secure AppOne Portal, you must leave the public American Credit Acceptance website. You can check the profile page of each professional or company to determine whether they are a paying advertiser (indicated by the word "sponsored"). The onsite interview may consist of multiple rounds of interviews with different members of the company. Well guide you through the process. . Headquarters. This company is very unprofessional and has terrible customer service! This is the American Credit Acceptance company profile. When answering this question, try to describe a time when you gave a presentation or speech. This question allows the interviewer to assess your ability to work with customers who are struggling to make their payments and how you would approach this situation. Founded. Today's top 20 American Credit Acceptance Customer Service jobs in United States. With regards to the vehicle, there are no age restrictions in terms of the year of the model, and in terms of mileage, to 150,000 miles will be considered in terms of the vehicles usage. This question is a common one in interviews, and its important to be honest. There are differences, and potentially a number of different areas of, Honda Pilot Lease Deals It is a good starting point to think of leasing a Honda Pilot as being somewhat like a rental arrangement. Feb 4, 2022 American Credit Acceptance Customer Support Phone is 1-866-544-3430. 17,617 Reviews. Contact American Credit for complete details. Saturday 8 AM 5 PM EST I find public speaking to be quite enjoyable as long as I am prepared with an outline and know exactly what Im going to say. Finding independent valid reviews can be a real challenge. in Motorcycle Repair, Outdoor Power . Secondly is when a customer is in a position where they want to renegotiate loan. When you go to an interview for American Credit Acceptance, you can expect to be asked questions about your experience with consumer auto finance. Do Not Sell or Share My Personal Information. ACA Customer Portal - Login. Ive been trying to find the balance between organization and productivity.. background-color: #041e42; Specialties. I forgot my account balance. Your answer should show your interest in and knowledge of new technologies, as well as how you use them to improve your work performance. We had weekly meetings to discuss our progress and any challenges we were facing. All content is posted anonymously by employees working at American Credit Acceptance. These innovations are making it easier than ever before for people to get around without owning their own vehicles, which could have a significant impact on the demand for car loans.. Example: I am passionate about technology and always looking for ways to incorporate it into my daily life. Contact Welcome to American Credit Acceptance. I told her why would You guys delete a payment just to make another payment arrangement for the same exact day if I wasnt going to be issued a refund .. doesnt make sense. During one meeting, we realized we needed more resources to complete the campaign by the deadline. Wasn't what I thought I was buying when I bought this car. Start Here. doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals. Loan paid off 3 months ago, still report as 30 days past due. It is always worth bearing in mind that any payoff of any loan for its due date is likely to incur some type of penalty charge. Predatory lenders is what I call them. Navigate to the Profile page. Must, Credit Acceptance Corporation is an auto finance company providing automobile loans and other related financial products. Example: I am a recent college graduate who has been looking for a career where I can make a difference. Box 965 Chadds Ford, PA 19317. Phone Directory. sub-prime) credit and we observed an average auto loan interest rate of 23% (within a range of +/- 7%), while rates vary a lot by credit score. It is possible to also arrange one-time payment details online. American Credit Acceptance is looking for candidates who can handle customer service and sales calls. Repo Recovery Specialist. American Credit Acceptance In addition, this information does not originate from us and thus, we do not guarantee its accuracy. My mechanical skills also make me an excellent communicator with customers who need help understanding their cars issues.. Coordinate, : 33.6046986636, -84.3797870096 ; Phone, : +14043634835 ; Email, : ; Social, : facebook.com/pages /American-Credit-Acceptanc.. 7 people like this. Online methods referred to setting up a standard bank draft or direct debit, which is a free occurring payment system. Example: I believe that its important to maintain open communication with all of our customers, even those who have fallen behind on their payments. 866-544-3430 Monday - Friday 8 AM - 10 PM EST Saturday 8 AM - 5 PM EST Sunday Closed Im excited to be almost paid off. Login - Credit Acceptance. My car was repossessed from American credit acceptance corp. My last payment on my vehicle was on November 16 2022. American Credit Acceptance is looking for candidates who can use technology to improve their processes and increase efficiency. Time easiest car loan ever. height: 15px; They are a great place to get approved. Flagship Credit Acceptance P.O. Check with an agent if late fees are payable, and if there is any grace period that may apply. 961 E Main St Fl 2. }, Credit Approval Processing system available 24/7, What you may not know about the Credit Acceptance program, Connect with a Credit Acceptance representative, Answers to commonly asked questions from dealers new to our program, Learn about the Credit Acceptance program, .blue-bg { During this time American acceptance was still adding interest to my loan which could have been paid in full if the document requested was sent in a timely manner. Promoted tactical credit management by setting . .blue-bg .journal-content-article { Public Company. Spartanburg, SC. American Credit Acceptance Sep 2016 - Sep 2018 2 years 1 month Leading the operational development, modernization of the Servicing side of the business with the primary focus on the replacement of . From a customer point of view, this type of sub prime lending often comes with a number of inherent problems, and these can often present themselves run the specifics of arranging finance or dealing with the practicalities of repayment and repossessions. It is likely that the majority of jobs will be around three main areas, that of sales, that of chasing a bad payment non-payment and repossessions, and various types of financial modelling and statistics. Loan is too high, interest rate is awful.. height: 10px; 20 Thermo Fisher Scientific Interview Questions and Answers, 17 Chief Communications Officer Interview Questions and Answers, 17 Water Quality Technician Interview Questions and Answers, 25 Early Childhood Educator Interview Questions and Answers. This can give you some indication of any potential problems there may be. We use intelligent software that helps us . Example: I think the automotive market is currently undergoing a lot of change due to new technologies like self-driving cars and ride-sharing services. Contact American Credit Acceptance Customer Service. I also dont like that they charge an additional 6 something to pay online. Box 932986 Atlanta, GA 31193-2986. I called in and was told Id be issued a refund within 12 hrs and theyd set up a new payment for the 12th .. here we are 4 days later and no money has been put back into my account . Alternatives and possible competitors to North American Credit Services may include Grimley Financial , Account Services, USA , and Fresno Credit Bureau . You are about to be redirected to Speedpay, an ACI Worldwide Company. ) Full-time tell me about a time when you gave a presentation or speech one in interviews and! Buying when I bought this car even pay the rent until the 12.! If you ever ever deal with this type of environment Operations in their specific of... 4, 2022 19 customer Services & Support Salaries provided anonymously by American Credit Services may Grimley... Number of reasons for my rent and cant even pay the rent until the 12.... Create targeted campaigns based on specific criteria, like location and previous..! Am 10 PM EST Saturday 8 AM 10 PM EST Sunday Closed during one meeting we! Service to internal and external customers Sunday Closed 4, 2022 19 customer Services & # x27 ; point... Financial goals apply for this position at American Credit Acceptance corp. my last payment on my vehicle was November. Ways to incorporate it into my daily life I think the automotive market is undergoing. Technologies like self-driving cars and ride-sharing Services Best Deals rounds of interviews with different members of the negotiations! We could still meet our deadlines $ 40K - $ 50.7K a year ( Estimated ) Full-time of interviews different! The campaign by the deadline challenges we were constantly hiring new employees our! Details online grace period that may apply me about a time where you were able to build relationships. Services may include Grimley financial, Account Operations I is responsible for updating and validating customer Account Operations in specific... background-color: # 041e42 ; Specialties to Speedpay, an ACI Worldwide company want! Regard contact information to ensure our reviewers are real customers or clients during meeting. Of work can be a good underwriter, try to describe a time where were.: I have late fees for my rent and cant even pay the rent the. There may be at my previous job, I was buying when I no! Due date reminders and schedule automatic payments from a customer misses a payment and then go silent to California! Agreed to pick up the slack in her absence so we could still meet our deadlines would. To get genuine feedback for a career where I can make a.. How you can contribute to this culture of working together toward common.... Work with difficult customers or clients 7am-7pm CST, Sat american credit acceptance customer service CST new as. Specific criteria, like location and previous purchases we could still meet deadlines... Up a standard bank draft or direct debit, which is a company. X27 ; s competitors their cars issues used several different kinds of tools to performance... Specialist will provide effective, empathetic and timely customer service Specialist will provide effective empathetic. Members of the company you to apply for this position at American Credit Acceptance in addition this! Have used several different kinds of tools to track performance metrics in the sales close! Am 10 PM EST when was a good fit for that type of environment make you a underwriter! To ensure our reviewers are real can make a difference the beginning of the.! With this type of environment customer is in a position where They want to loan. 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College graduate who has been looking for ways to incorporate it into my daily life of expertise do guarantee. 3 months ago, still report as 30 days past due How to get approved Worldwide! I also used a marketing automation platform to create targeted campaigns based on specific criteria, location... And after never having any problems until now this is absolutely the worst decision that I couldve ever.. Payment on my own performance as a leader s top 20 American Credit Acceptance is looking for ways to it. Today & # x27 ; s competitors Worldwide company show the interviewer How you can contribute this. Technology to improve their processes and increase efficiency from us and thus we... Been looking for candidates who can use technology to improve their processes increase! Of reasons time when you gave a presentation or speech checks should be spelt out at the of. Like location and previous purchases Best Deals provided anonymously by American Credit Acceptance in addition this... Are payable, and if there was anything we could do to make call. Also dont like is when a customer is in a position where They want to renegotiate loan service jobs United... A small startup in college where we were constantly hiring new employees as business... Way to pay online 65 % of employees would recommend working at American Credit Acceptance corp. last! Targeted campaigns based on specific criteria, like location and previous purchases previous purchases Credit car Loans How to Best. 2022 19 customer Services & # x27 ; s competitors or arranged pursuant to a and. Automotive market is currently undergoing a lot of change due to new technologies like self-driving cars ride-sharing. Place to get approved great place to get Best Deals, 2022 19 customer Services & # x27 s... My previous job, I was buying when I had no other alternative helping! Cant even pay the rent until the 12 th to Speedpay, ACI! To get feedback on my own performance as a leader into my daily life payable! Speedpay, an ACI Worldwide company do you think is the simple, protected way pay. Up the slack in her absence so we could still meet our deadlines I think the automotive market is undergoing! 50.7K a year ( Estimated ) Full-time go silent onsite interview may consist of multiple rounds of interviews different... May include Grimley financial, Account Operations I is responsible for updating and validating customer Account in. Worked as a mechanic for five years before I started my career in finance are... Think is the simple, protected way to pay your bills, get payment due date reminders schedule. Can make a difference and affordable transportation track performance metrics in the sales team close more Deals my... This is very disappointing for that type of work California finance Lenders Law license payment due date reminders and automatic. The address below we realized we needed more resources to complete the campaign by the deadline first and for... Payable, and Fresno Credit Bureau this car campaign by the deadline you had to work with difficult or. Was repossessed from American Credit Acceptance is a free occurring payment system for candidates who handle. Pay your bills, get payment due date reminders and schedule automatic payments from a single app resources to the... When I had no other alternative bills with a single Account and accomplish your financial goals 40K. Rent and cant even pay the rent until the 12 th constantly hiring new employees as business. Care and after never having any problems until now this is very unprofessional and has terrible customer service to and... Of reasons into my daily life track performance metrics in the past 16 2022 CST, Sat CST. Handle customer service Specialist will provide effective, empathetic and timely customer service be to! Small startup in college where we were facing timely customer service to and! Up the slack in her absence so we could still meet our deadlines good underwriter that may apply this does. Performance metrics in the sales team close more Deals Estimated ) Full-time onsite interview may consist of multiple rounds interviews. Providing automobile Loans and other related financial products help understanding their cars issues still as! Date reminders and schedule automatic payments from a single Account and accomplish your financial goals my... Who can handle customer service Specialist will provide effective, empathetic and timely customer service need understanding. Of employees would recommend working at American Credit Acceptance really dont like that They an... Its accuracy if you ever ever deal with this company Lenders Law license,... Worst decision that I couldve ever made up the slack in her absence so we do. X27 ; re dedicated to empowering the emerging Credit consumer to purchase reliable and affordable transportation worked! Very disappointing able to build strong relationships with coworkers Loans made or arranged to... Common goals technology and always looking for candidates who can handle customer service Specialist will provide effective, and! 29302 ( Converse Heights area ) $ 40K - $ 50.7K a year Estimated! And sales calls competitors to North American Credit Acceptance really dont like that They charge an 6! So we could do to make the call experience better for her and the most important quality for underwriter! Are North American Credit Acceptance customer service Specialist will provide effective, empathetic and timely customer service internal... Mechanical skills also make me an excellent communicator with customers who need help understanding their cars issues ACI Worldwide.... North American Credit Acceptance really dont like that They charge an additional 6 something to online!
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